Shipping policy
We ship from Melbourne, Australia.
Every Nastaran order is carefully packed and dispatched from our studio in Melbourne. We take the same care with the way your piece arrives as we do with the way it is made.
AUSTRALIA
| Service | Timeframe | Cost |
|---|---|---|
| Standard shipping | 3–7 business days | Free |
| Express shipping | 1–3 business days | Free |
Orders are dispatched within 1–2 business days of payment being received. You will receive a tracking number as soon as your order leaves us.
For regional and remote areas of Australia, please allow an additional 2–4 business days for delivery.
NEW ZEALAND
| Service | Timeframe | Cost |
|---|---|---|
| Standard international | 7–14 business days | AU$20 |
| Express international | 3–7 business days | AU$35 |
Orders are dispatched within 1–2 business days. Tracking is provided for all New Zealand orders.
Please note that any customs duties, taxes, or import fees charged upon entry into New Zealand are the responsibility of the customer. These are determined by New Zealand Customs and are outside our control.
INTERNATIONAL — REST OF WORLD
We ship globally. Nastaran is for the woman who lives between worlds, wherever in the world she is.
| Region | Standard timeframe | Express timeframe | Standard cost | Express cost |
|---|---|---|---|---|
| United Kingdom | 10–18 business days | 5–8 business days | AU$50 | AU$70 |
| United States & Canada | 10–18 business days | 5–8 business days | AU$50 | AU$70 |
| Europe | 10–18 business days | 5–8 business days | AU$50 | AU$70 |
| UAE & Middle East | 10–18 business days | 5–8 business days | AU$50 | AU$70 |
| Rest of World | 12–21 business days | 7–12 business days | AU$50 | AU$70 |
Tracking is provided for all international orders. Delivery timeframes are estimates and may vary depending on local postal services and customs processing times.
Important note on duties and taxes: International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking your country's import regulations before placing your order.
Duties and taxes are included for US and Canada. There will be no surprise fee's upon delivery.
ORDER TRACKING
Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel's journey. If you have not received your tracking information within 3 business days of placing your order, please contact us at info@nastaran.store.
SOMETHING WENT WRONG?
If your order arrives damaged, or does not arrive within the estimated timeframe, please reach out to us at info@nastaran.store with your order number and we will make it right.
We are a small brand and we care deeply about every order that leaves our studio. Your piece matters to us long after it leaves Melbourne.
A NOTE ON PACKAGING
Every Nastaran order is packaged with care. We use ethical, considered packaging because what arrives at your door should feel as intentional as what is inside it.
For any questions about your order, contact us at info@nastaran.store We aim to respond to all enquiries within 1–2 business days.